What state telemarketing regulations and state telemarketing laws are there?
Most states have some sort of telemarketing regulations. In many states, there is a telemarketing statute which creates rules telemarketers must follow when calling residents of those states. Some states also require telemarketers to register and obtain a local call center license. The types of rules are all over the board. For example, there are rules about: (1) calling time restrictions ("curfew"); (2) mandatory initial disclosures; (3) mandatory payment disclosures; (4) prohibited statements; (5) caller identity and caller ID; (6) permission to continue and no rebuttal rules; (7) record keeping; (8) holiday restrictions; (9) call recording/monitoring; (10) scripts; (11) prize promotions; (12) cancellation rights; and (13) internal opt-out procedures. Click here to watch a helpful video on telemarketing licenses.
Also, most states have more general consumer protection statutes which govern all consumer transactions with residents of those states. Those consumer protection laws prohibit a variety of more general fraudulent and unfair trade practices. Some states require telemarketers to apply for and obtain a state telemarketing license or telemarketing bond before they can call into or out of their state. For state specific information about state telemarketing regulations, please select from the list below:
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